FAQs

Minimum 4-week quarantine, KHV/PCR test, vaccinations and regional veterinary certificate.

“Arrive Alive” + 14 days of medical coverage: refund or replacement if transportation problems arise.

Of course: visit by appointment or personalized video of the specimen.

Absolutely yes.

Let the bag float for 15-20 minutes (to equalize the temperature), then gradually add pond water for another 15 minutes; transfer the koi using a net, without pouring out the transport water.

Yes, as long as the water parameters are stable and the number of koi is adequate for the volume of the pond (≈ 1000 l per adult koi).

It depends on the season and the objective:
• High Growth (≥ 15 °C) for rapid growth
• Gold Plus to intensify colours
• Vital (≥ 4 °C) for immunity and easy digestion

1-2 times in spring/autumn, up to 4 times in summer; suspend below 8°C.

Yes, alternating protein and immunostimulant promotes balanced growth.

Each project is tailor-made: shape, materials (concrete, PVC/EPDM), depth and scenography.

Permits are usually not required for spaces under 30 m², but this depends on local building regulations; we provide bureaucratic assistance.

Daily skimmer, weekly filter backwash, fortnightly water test (NH₃-NO₂-NO₃), seasonal plant pruning.

Check supercharging, replace UV lamp, check filter flow and plant fertilization.

Double-bagged, 30% farm water and 70% pure oxygen, inside insulated EPS boxes with heat packs/ice packs; 24-hour delivery via dedicated courier with tracking.

Yes, with PayPal (3 installments)

In breve: ci dici cosa cerchi → durante il viaggio ti inviamo proposte riservate con foto/video → se approvi metti un acconto del 50% → quando la Koi arriva in Italia saldi e la ritiri/spediamo.

Non hai alcun obbligo di acquisto, le prendi solo se trovi ciò che ti piace!

Free technical support via phone/email + optional maintenance contracts.